Action Fraud staff sneer at ‘moron’ victims and nap on the job | News | The Times: Action Fraud is overseen by City of London Police which specialises in fraud investigations. "However, four years ago the force outsourced the service and phone reports are now taken by low-wage staff at Concentrix, a private company, based at a call centre in Gourock, an hour’s drive west of Glasgow on the banks of the River Clyde.
As online scams soar, fraud now makes up more than a third of crimes. However, as few as one in 50 reports leads to a suspect being caught and victims repeatedly say that their cases are abandoned with no explanation."